E-commerce
AI agents for e-commerce operations
Automate customer support triage, order status enquiries, and inventory alerts so your team focuses on growth instead of firefighting.
Problems we solve
Common pain points
Customer support queue growing faster than your team
Repetitive 'where is my order' enquiries consuming hours daily
Stock-outs discovered too late because alerts are buried in email
Competitor pricing changes missed
Review responses delayed or inconsistent
Solutions
What we deploy
Support Triage Agent
Categorises and prioritises customer enquiries. Handles common questions automatically, escalates complex issues to your team.
Order Status Agent
Answers 'where is my order' enquiries instantly by checking your fulfilment system and providing real-time updates.
Inventory Alerts
Monitors stock levels and sends alerts before you run out. No more lost sales from preventable stock-outs.
Competitor Monitoring
Tracks competitor pricing and availability on a schedule. Delivers a structured summary so you can make informed pricing decisions.
FAQ
Common questions
Can the agent handle returns and refunds?
The agent can triage return requests, check eligibility against your policy, and prepare the response. Actual refund processing stays with your team for financial control.
What platforms do you integrate with?
We work with Shopify, WooCommerce, and most platforms that have an API or email notifications. We adapt to your stack, not the other way around.
How does competitor monitoring work?
The agent checks competitor pricing and stock levels on a schedule you define and delivers a summary of changes. Useful for dynamic pricing decisions.
Scale your operations without scaling your team
Start with a £249 audit to identify the highest-impact automations for your store.